3-Year Limited Warranty

Coverage Period

L2Logic Co., Ltd. warrants TrueSight digital rearview mirror products against manufacturing defects under normal use and proper installation for a period of three (3) years (36 months) from the date of delivery. This is the standard warranty and it applies to every destination unless that destination is specifically designated below.

In certain regions with specific environmental conditions, warranty coverage is limited to one (1) year (12 months) from the date of delivery.

• Standard — 36 months: every destination not listed as a designated 1-year market, including Europe, North America, South America, East Asia, South Asia, Central Asia, Australia, New Zealand and other Oceania.
• Designated 1-year markets — 12 months: all of Southeast Asia, all Middle East destinations, and the African markets named below.

Coverage begins on the documented delivery date of the order. The period that applies to an order is the one in effect for its shipping destination at the time the order is placed. Everything else in this warranty — what is covered, the exclusions, the Dead-on-Arrival window and the claim process — is the same in every country.

Designated 1-year markets

Southeast Asia: Brunei, Cambodia, Indonesia, Laos, Malaysia, Philippines, Singapore, Thailand, Timor-Leste, Vietnam.

Africa: Morocco and South Africa are on the standard 36 months. The following African destinations are designated 1-year markets: Cote d'Ivoire, Egypt, Ethiopia, Ghana, Kenya, Nigeria, Senegal, Tanzania, Uganda.

Middle East: all Middle East destinations are designated 1-year markets: Bahrain, Israel, Jordan, Kuwait, Lebanon, Oman, Qatar, Saudi Arabia, UAE.

Coverage by country

The table below lists every destination L2Logic ships to and the warranty period that applies to it. If your country is listed, that is the period for your order.

Dead on Arrival

A product is Dead on Arrival (DOA) if it is non-functional or materially defective when you first receive it. DOA claims must be reported within fourteen (14) calendar days of delivery.

DOA is a fast-track handling window, not the length of your warranty. It exists so a unit that never worked can be resolved quickly. Your limited warranty continues for the full period that applies to your destination — 36 months as standard, or 12 months in a designated market — and your rights under it do not end when the DOA window closes.

If the package or product arrived physically damaged in transit, that is handled as a shipping damage claim rather than a DOA claim. Transit damage should be reported within 7 business days of delivery, with photographs of the box and packing materials — see Shipping & Returns. If you are unsure which applies, contact support and we will identify the correct route for you.

What Is Covered

This warranty covers defects in materials or workmanship that arise under normal intended automotive use and proper installation of the Product, within the coverage period that applies to the destination country.

If a covered defect is confirmed, the remedy provided by L2Logic is, at L2Logic's option, repair, replacement, or supply of an equivalent product.

What Is Not Covered

This warranty does not cover:

• Improper installation. This includes incorrect wiring or power connection, and wiring that is cut, pinched or damaged during installation. TrueSight requires LVDS wiring and vehicle-specific harness work, which is why professional installation is strongly recommended.
• Unauthorized modification. This includes opening, disassembling or altering the Product, or having it repaired by anyone other than L2Logic or a party we authorize.
• Physical damage.

Customer Responsibility

To make use of this warranty, the customer is responsible for the following:

• Reporting any Dead-on-Arrival claim within 14 calendar days of delivery (see Section 2).
• Covering return shipping when sending the Product back for warranty service. Return and replacement shipping arrangements are confirmed by L2Logic support as part of the warranty authorization process.
• Proof of purchase. Retaining your order number, invoice or delivery confirmation. L2Logic may require proof of purchase to process a claim.
• Arranging installation by a qualified automotive electronics technician, or following the supplied installation guidance, to preserve warranty coverage.

How to Make a Claim

Email support@digitalrearviewmirror.com with:

• Your order number or delivery confirmation
• A description of the issue
• Supporting photos or video, where applicable

L2Logic's engineering team typically responds within 24 hours. The team will work with you to confirm the issue and, where required, arrange return and service of the Product. Please contact support before sending anything back. Returns should be shipped only after L2Logic has confirmed the claim and provided return instructions, so that the shipment is routed correctly and customs or clearance problems are avoided.

Your Statutory Rights

This limited warranty is a voluntary manufacturer warranty provided by L2Logic Co., Ltd. It is in addition to, and does not affect, any rights or remedies that cannot be excluded or limited under the consumer law that applies where you live.

Where local law grants you rights that are broader than this warranty, those rights continue to apply. Nothing in this document is intended to waive them.

Contact

• Warranty & technical support: support@digitalrearviewmirror.com
• Sales and B2B inquiries: sales@digitalrearviewmirror.com
• Typical response time: within 24 hours
• Manufacturer: L2Logic Co., Ltd., 1008, 1009 The Liv Smart Tower, 34 Gasandigital 2-ro, Geumcheon-gu, Seoul 08592, South Korea